www.MattSmithAZ.com #10... He is always available 7 days a week (yes, that does mean nights and weekends as well.) He will return your calls within 1/2 hour, unless he's with a client. #9...When you give Matt a client to pre-qualify he will call the client within the hour. He will call you with the results immediately after he hangs up with the client. And will also run as in-file credit report for the client free of charge. #8...Matt can provide pre-approval letters that are tailored to your specific needs in hours instead of days. #7...When escrow is opened, he will call both the listing agent and the escrow officer with his work and home phone numbers in order to make himself available for their questions during the transaction. #6...Every Friday Matt will personally update the selling agent, the listing agent and the buyer as to the progress of the loan. #5...Matt will immediately call the selling agent, the listing agent and the buyer with an update when he receives the appraisal, credit report, or underwriter's decision. #4...Matt refuses to hand his clients over to a pool of processors or assistants to talk to after he takes the application. He will personally be involved with each phase of his client's loan from the pre-qualification to the close of escrow. #3...He will personally accompany all of his clients to the Title Company for the close of escrow. If the escrow officer does not have time to take closing signatures when the borrowers want to come in to sign, he will hand deliver the closing documents to the borrowers and take the signatures himself. #2...After the close of escrow, Matt will mail a copy of the appraisal to the borrower. He will also include a letter of thanks as well as an offer to answer any questions that they have about the transaction or the closing documents. And the #1 reason you should consider using Matt Smith for your residential mortgage loan officer is he will do his very best to make sure that the client always knows that you, his realtor, are a professional that he can put his trust in for any of his future real estate needs. Home